Refund policy

Returns & Refund Policy

Last updated: June 2026

At Nomadico Arc, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

You may return your item within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in its original condition.

  • All original packaging, tags, dust bags, and accessories must be included.

  • The item must not show signs of wear, damage, or misuse.

To start a return, please contact us at Jacob@nomadicoarc.co.uk with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Original shipping costs are non-refundable unless the item arrived damaged or faulty.

Faulty or Damaged Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs showing the problem

We will arrange a replacement, repair, or full refund where appropriate.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please return your original purchase and place a new order.

Non-Returnable Items

For hygiene, safety, or clearance reasons, the following items cannot be returned:

  • Gift cards

  • Final sale or clearance items

  • Products marked as non-returnable at the time of purchase

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent incorrectly.

We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Jacob@nomadicoarc.co.uk

We aim to respond to all enquiries within 1–2 business days.